93ok's Commitment

Responsible Gaming —
Safe and Healthy Entertainment

93ok believes that online betting and casino games are purely a form of entertainment. We want to help you enjoy that experience — with full awareness and in complete control.

For 21+

Why Responsible Gaming Matters

Online betting and casino games are a popular form of entertainment for millions of people in Bangladesh. But like any form of entertainment, enjoying it requires following a few key principles. At 93ok, we believe every player should stay aware of their financial limits, time, and mental state.

Responsible gaming does not mean you stop playing games. Rather, it is the mindset that helps you see gaming as entertainment — not as a source of income or a solution to problems. When you play for fun, every moment is enjoyable. But when gaming turns into addiction, it can become harmful to family, finances, and mental health.

Remember: Gambling or betting is never a reliable source of income. Do not bet beyond your means. Placing larger bets to recover losses is a dangerous habit. 93ok is always here to guide you on the right path.

Our Protection Tools

Self-Exclusion

If you feel gaming is getting out of control, you can take a temporary or long-term self-exclusion. During this period, no bets can be placed on your account. Simply contact our support team to activate it.

Keep Yourself Protected

Setting Deposit Limits

You can set daily, weekly, or monthly deposit limits. Once set, a limit takes effect immediately. A waiting period applies when increasing a limit — so that impulsive decisions are avoided.

Financial Control

Time-Out Feature

Need a short break? Using 93ok's time-out feature, you can take a break from gaming for anywhere from 24 hours to several weeks. No login or betting is possible during this period. Regular breaks are very important for protecting mental health.

Time Management

Age Verification — 21+

93ok is for those aged 21 and above only. Age verification is mandatory at registration. We follow a strict identity verification process to prevent underage gaming. If anyone is suspicious, notify our support team immediately.

21+ Policy

Betting History and Reports

Your complete betting history is stored in your account. Review how much time and money you have spent on a regular basis. Understanding your own gaming patterns is the first step in responsible gaming. 93ok is committed to giving you that transparency.

Ensuring Transparency

24/7 Support Team

Our Bengali-language live chat support is available at any time. For any gaming-related issue or concern — deposit limits, self-exclusion, or a request to close your account — we are ready to help.

24/7 Support

Assess Yourself

The questions below will help you reflect on your gaming habits. If most of your answers are "Yes", it is time to seek support.

1
Are you spending more than your set budget and still unable to stop playing?
2
Are you repeatedly placing larger bets to recover losses?
3
Is your attention toward family, friends, or work decreasing?
4
Are you taking on debt or using family funds to bet or play games?
5
Do you feel restless or anxious when you are not playing?
6
Are you hiding the truth about your gaming from family or friends?

If your answer to any of the above questions is "Yes", please contact our 24/7 live chat or email us at [email protected]. We will help you without judgment.

How to Use the Tools

Set a Deposit Limit

Log in to your account and set a daily or monthly deposit limit from "Account Settings". Lowering the limit is immediate; a 72-hour waiting period applies for increasing it.

Activate Time-Out

From the "Responsible Gaming" menu, choose a time-out of 24 hours, 7 days, or 30 days. Access to your account will be automatically blocked during the time-out period.

Enable Self-Exclusion

For a long-term break, request self-exclusion via live chat or email. Your account can be suspended for 6 months, 1 year, or an indefinite period.

Review Betting History

You can view your complete transaction and betting history from the account dashboard. Build a habit of checking your own statistics on a monthly basis.

Simple Steps to Get Help

1

Recognise the Problem

Read the self-assessment questions above and be honest with yourself. Acknowledging a problem is the first step toward change.

2

Take a Time-Out or Self-Exclusion

Apply a time-out yourself from Account Settings, or ask us via live chat for self-exclusion.

3

Talk to Our Support Team

Our trained support team on 24/7 Bengali live chat will listen to you and help you take the necessary steps — with complete confidentiality.

4

Seek Support from Family and Friends

Talk openly with those close to you. Family support plays an important role in reducing stress and building healthy habits.

5

Close Your Account If Needed

If you feel you need a complete break, email us at [email protected] — we will deactivate your account as quickly as possible.

Tips for Healthy Betting Habits

Set a Budget

Decide how much you will spend before you start playing. Only play from your entertainment budget — not from rent, food, or savings money.

Respect Time Limits

Decide in advance how long you will play each day. Set an alarm and stop the game when the time is up — do not extend your session out of temptation to win.

Do Not Play Under Stress

Avoid gaming when you are angry, anxious, or feeling low. Decisions made on emotion generally lead to losses.

Learn to Accept Losses

Every game has wins and losses. When you lose, see it as the cost of entertainment — do not place more bets trying to win it back.

Do Not Play Under the Influence

Avoid gaming when under the influence of any substance or alcohol. Judgment is reduced in this state and the likelihood of making risky decisions increases.

Take Regular Breaks

Playing for long stretches without a break is bad for your health. Take a short break every hour, drink some water, and change your surroundings.

Need Help? We Are Here

For any question or concern about responsible gaming, our Bengali-trained support team is by your side 24 hours a day, 7 days a week. No judgment, complete confidentiality guaranteed.

Live Chat — 24/7 Support in Bengali
[email protected]

Frequently Asked Questions

Self-exclusion means voluntarily disabling access to games on your 93ok account for a set period of time. During this period, logging in or placing bets will be completely disabled. To apply self-exclusion, contact us via live chat or email at [email protected]. We will take action promptly.

Yes. When you lower a deposit limit, it takes effect immediately. However, if you want to increase a limit, a waiting period applies under our policy — so that decisions are not made impulsively and your financial protection remains in place.

Time-out is a short-term break — typically from 24 hours up to a few weeks. It is mainly for taking a breather. Self-exclusion is longer-term — for 6 months, 1 year, or an indefinite period. If you feel it is becoming difficult to keep your gaming under control, self-exclusion is the right step.

93ok strictly follows a 21+ age policy. Age verification is mandatory at registration. If you suspect an underage person is using the platform, please notify us at [email protected]. We will investigate immediately.

During self-exclusion, new deposits and placing bets are completely disabled. However, our support team can assist you with withdrawing any balance remaining in your account. Contact [email protected] for details.

Yes, absolutely. Gambling addiction is a recognised mental health condition that can affect people of any age. It can have a serious impact on family, relationships, and financial wellbeing. With the right support and personal awareness, it is possible to overcome this problem. We are ready to help without judgment.

Enjoy Responsibly

We are always ready to keep your entertainment safe at 93ok. Browse games, read the FAQ, or get support.

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