93ok Privacy Policy Your Information Stays Safe

1

Introduction and Overview

93ok ("we", "us", "this platform") is an online betting and casino service operating for players in Bangladesh. When you use our website, create an account, or use any of our services, you share certain information with us. In this privacy policy, we clearly explain what information we collect, why we collect it, and how we keep it safe.

Please read this policy in full. If you do not agree to this policy, please refrain from using our site. Our services are for persons aged 21 or older only.

Last Updated

This privacy policy was last updated in January 2026. If any changes are made, we will publish a new date on this page.

Scope

This policy applies to 93ok's main website and all services and features connected to it.

2

What Information We Collect

When registering and using services on 93ok, we may collect the following types of information:

Identity Information

Full name and date of birth
Email address
National ID number (for identity verification)
Residential address
Mobile number

Financial Information

bKash, Nagad, Rocket, or Upay account number
Bank account details (where applicable)
Records of deposit and withdrawal transactions
Betting and gaming history

Technical Information

IP address and device type
Browser type and version
Login time and local time zone
Cookies and session data
Page visit records (log files)

Communication Information

Messages and complaints submitted via live chat
Messages sent by email
Summaries of customer service calls
Responses given in surveys or feedback forms

3

Purpose of Data Use

We use your information only for the specific purposes listed below:

Account Management: Completing your registration, verifying your identity, and ensuring secure access to your account.

Processing Financial Transactions: Handling deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.

Providing Customer Support: Offering 24/7 live chat and email support in Bengali to answer your questions, complaints, and issues.

Fraud Prevention and Security: Applying appropriate verification measures to prevent unauthorized access, fraudulent activity, and money laundering.

Ensuring Responsible Gaming: Monitoring players' gaming patterns and providing support and limit-setting measures for players experiencing problems.

Service Improvement: Conducting analysis and research to improve our platform, games, and user experience.

Relevant Communications: Sending relevant bonus offers, promotions, and important account-related notifications (you may opt out at any time).

4

Data Storage and Security

SSL Encryption and Technical Protection

93ok uses industry-standard SSL (Secure Socket Layer) encryption technology to keep your information safe. All sensitive data stored on our servers is held in encrypted form. Our technical and organizational security measures include:

Two-Factor Authentication
Regular security audits and vulnerability testing
Firewall and access control systems at data centers
Data protection training for staff and strict access policies

Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, information may be kept for a defined period to meet legal obligations and resolve disputes. Once the required period ends, information is securely deleted.

Password and Access Control

Your account password is stored in hashed form — it is never stored as plain text. Only authorized staff can access your information, and only for specified purposes.

5

Sharing Information with Third Parties

93ok never sells or rents your personal information. We may share information with third parties only in the specific circumstances described below:

Payment Processors

Information required to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer is shared with the relevant payment providers. This information is used solely for processing transactions.

Identity Verification Services

We work with approved verification service providers to confirm your identity and verify your age (21+ confirmation). This process is essential for your safety and the security of the platform.

Legal Obligations

If we are required to provide information as part of a court order, government directive, or legal process, we will be obligated to share information with the relevant authorities in accordance with applicable law.

Technology and Analytics Partners

We work with analytics and technology service providers to improve service quality. These partners may only use information to carry out specified tasks and must comply with our security policies.

6

Cookies and Tracking Technologies

Cookies are small data files stored in your browser. 93ok uses cookies for several reasons. The different types of cookies are described below:

Essential Cookies

These cookies are essential for the platform's core functionality — such as maintaining login sessions, security verification, and remembering language preferences. Without them, the site cannot function properly.

Functional Cookies

These cookies remember your preferences and settings — such as your preferred game category or display settings. They help improve your user experience.

Analytical Cookies

These cookies help us understand how users interact with the site. This information is used to improve our service and user experience.

Managing Cookies

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some important platform functions to not work properly.

7

Your Rights and Controls

You have the following rights regarding your personal information. To exercise these rights, please contact our support team.

Right to Access: You have the right to request details of what information we hold about you.

Right to Correction: You have the right to request that any inaccuracies in your information be corrected.

Right to Deletion: In certain circumstances, you may request that your information be deleted, subject to legal or regulatory obligations.

Right to Restrict Processing: You may request that the use of your information be limited for specific purposes.

Opt Out of Marketing Communications: You have the right to opt out of promotional emails and notifications at any time.

Right to Data Portability: You may request that certain information relating to you be provided in a common format.

8

Protection of Minors' Information

93ok's services are for persons aged 21 or older only. We do not knowingly collect personal information from any minor. Age is verified during registration, and if it is found that a user is under 21, their account will be closed immediately and any collected information will be securely deleted.

If a parent or guardian believes their minor child has registered on this platform, please contact [email protected] immediately.

9

Policy Changes and Updates

Notification of Changes

For any significant changes to this privacy policy, we will send a notification to your registered email or display a clear notice on the platform. If you continue using the platform after changes are made, you will be considered to have agreed to the updated policy.

Regular Review

We review this policy regularly to ensure it remains consistent with our current practices and applicable law. If new services or technologies are added, this policy may also be updated accordingly.

10

Limitations Regarding Third-Party Services

93ok's platform may integrate software from game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, and others). These third-party providers have their own privacy policies, for which 93ok is not responsible. However, we ensure that all partners working with us comply with appropriate data protection standards.

The privacy policies of payment providers (bKash, Nagad, Rocket, Upay) can be found on their respective websites. We are not responsible for their data practices.

11

Contact Us

Privacy Contact

Email: [email protected]

Live Chat: available on any page of the site, 24/7, in Bengali

Response time: usually within 24 business hours

93ok's Privacy Policy